Refund Policy


We care about you and hence our service booking is risk free. We process full refunds upon customer request after cancellation of a booking made.
We thereby reserve the full right to determine if you truly cancelled a booking and therefore should receive your full refund. We promise to try our best to process your refunds on time and instantly if possible. However, we will not be liable for any delay in processed refunds since we work with third-party financial institutions who make their own background checks before processing refunds. We also reserve the right to not process your refund upon suspicion of a fraudulent activity.

Amount of Refund

Note that, your refund is the amount you paid as booking fee on the piyata platform before receiving your service. If approved, you will receive this amount in its full value as a balance to your piyata account. This can be used as the booking fee for another service. We currently do not offer cash refunds.

Contact Us

If you have any questions about our refund policy, You can contact us:

By email:
Rwanda - Call us: +250 786 556 101
Ghana - Call us: +233 542 076 929

©2023 Piyata. All rights reserved.